Services

Overview

Over the years InterAktiv has stayed focus on delivering customer results to maximise our resources. We were relentless in our approach to achieve this outcome and our continuous effort in trying to do things better has led us to further refine the way we think, plan and do our work. As such we discovered that to do things right you first have to think right. This required us to change our thought process when working and communicating with our customers capitalising on creativity and strengths of both parties. After further research and refinement, we came up with our very own consulting thought process to facilitate all our interactions with customers. Think Business™ -> Think Process™ -> Think Technology™ is the highly effective methodology we created. Our ability to execute the methodology and align our effort has delivered many successes to our customers from different industries over the years.

Think Business™

Our effort is focused on ONE outcome: to improve the way you do business with your customers. We believe that if you are able to do this well with accurate measurement along the way, achieving the financial KPIs is a natural consequence of your focused efforts. Therefore it is imperative that we get a good understanding of your business and the main drivers to increase performance. Appreciating your method of setting financial goals and business objectives for your team is an intelligible way for us to align our effort. Typically it has to do with the management of your customer’s experience when you conduct your business activities with them and management of resources to meet their expectations within the limits of your resources.

Think Process™

Consistent performance comes from executing repeatable actions that are efficient by design. This is best achieved by following processes that are user friendly and easy to understand. From the business objectives we have established in the previous step, we will design or re-engineer the processes required to ensure the delivery of high quality customer experience. On top of that essential measurements are put in place to give users and management the visibility of what’s going on in the business.

Think Technology™

Technology is a critical enabler to push business performance to a higher level through automation. However strategic and tactical consideration of how technology is deployed to automate the processes is an important aspect of technology planning. This is because processes and technology have to work hand in hand with the people. One has to be wary of linking good technology with poor processes. The outcome of such a combination leads to exaggeration of process inadequacies and frustration for the users.

InterAktiv’s technology of choice is Salesforce.com, the world largest on-demand CRM solution with over 1 million worldwide subscribers. This world-class on-demand technology has proven over the years to be the best in its class with reliability, scalability and most important of all, affordablity. Using this technology we are able to develop and deploy the standard CRM applications for sales and marketing as well as other functional areas such as project management to manage resources and equipment for operations, human resource functions such as commission calculation, expense tracking and talent management.

It is a highly dependable technology eliminating complexity and delivering the much needed benefits to business owners and management.